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Answers
What if I want to return my
purchase?
See our
refund and exchange policy for more information.
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Do you charge sales tax?
Unless
your order is shipped to a
Virginia
address, we do not collect sales tax. Like any other mail order company,
we are only obligated to collect sales tax for the state where we have a
location. You will need to voluntarily pay the appropriate sales tax to
your own state government if due.
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What is the
quality of the Executive Diamonds inventory?
The Executive Diamonds inventory is, and always will be, of the
highest value and the best quality. All diamonds are certified from GIA or
AGS and none of our diamonds are treated as "clarity enhanced" or "color
enhanced."
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Is there a shipping charge?
Executive Diamonds offers free shipping on all purchases you
make from us. See our
Shipping Policy
for details.
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How do I know I’m
really getting what I paid for?
Executive Diamonds works hard to earn your trust! All our
clients work directly with either our founder or one of our executives to
take you through our exclusive INSIDER Diamond Buying
Process.
First we determine your specific desires and communicate those
criteria to our
New York
jewelry experts who comb through their thousands of loose diamonds to pick
out the best quality stone within your criteria. Our executive then helps
you make a custom setting selection, if desired, and tracks the stone and
setting through the assembly process.
Then we continue our exclusive INSIDER Diamond
Buying Process. Every diamond is hand picked by a top expert jeweler
to assure you get the best stone within the criteria you set, has a
certificate guaranteeing you are getting what you paid for, and we
go one step farther to laser inscribe the certificate number on
the diamond girdle so you can be sure the stone is authentic forever.
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How secure is the transaction?
Your privacy and security are important to us. Credit card
information is only taken over the phone by your executive
consultant. Only authorized personnel will have access to your billing
information, stored on our secure server. We will never share or sell any
of your information to a third party.
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Will I be
getting the quality that the description states?
As part of our exclusive INSIDER Diamond
Buying Process every diamond is hand picked by a top expert jeweler to
assure you get the best stone within the criteria you set, has a
certificate guaranteeing you are getting what you paid for, and we
go one step farther to laser inscribe the certificate number on
the diamond girdle so you can be sure the stone is authentic forever.
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How do I know I’m
getting a fair price and value?
The Internet empowers you as a consumer. It gives you the
opportunity to research and find the best value for a specific diamond
with just a touch of a button. We urge you to compare your Executive
Diamond stone with those of exactly similar stones in size, shape,
clarity, color and measurements because a slightest difference can cause
the price to fluctuate significantly. We are confident your selection beat
any other option.
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How large a selection do you
have?
On line diamond sellers do not keep their own inventory,
especially when they promote they have 30,000 to 40,000 diamonds. If they
deceive the public about this, what else are they not telling you? Learn
more by getting a copy of our FREE whitepaper report,
“Insider
Secrets For Buying Diamonds”
Our diamond manufacturing company supplier has thousands of
diamonds in their inventory and access to multiple tens of thousands more
through their insider industry contacts.
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What is the quality of the
diamond advertised?
When you purchase a diamond from Executive Diamond Service,
both the diamond and its original certificate will be sent to you. Before
you make a purchase, your executive consultant will fax or email you a
copy of the certificate. Plus, Executive Diamonds laser inscribes the
certification number on the girdle of your diamond to give you further
confidence.
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to questions
How can I be sure I am
not getting a fake diamond?
Before you make a purchase, your executive consultant will fax
or email you a copy of the certificate. When you purchase a diamond from
Executive Diamond Service, both the diamond and its original certificate
will be sent to you directly from the diamond manufacturing/cutting
company. Executive Diamond Service and its employees never touch your
diamond/ jewelry. Plus, Executive Diamonds laser inscribes the
certification number on the girdle of your diamond to give you further
confidence. In addition, you have our no risk, 30 day guarantee.
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What is the best proportions
for a diamond?
As you will learn, that answer is very complex and why our
exclusive INSIDER Diamond Buying Process includes an
expert visually selecting the best options for you based on your
criteria.
The dimensions of a diamond that maximizes its sparkle and
brilliance and thus value varies from one shape to another, i.e. round,
princess, emerald, oval, etc.
Determining a diamond's cut grade, however, goes beyond simple
measurements of width and depth. The interrelations between these various
proportions and angles will greatly affect how light reacts once it enters
and how it behaves once it exits. Polish and symmetry
are two other important aspects of the cutting process. The polish grade
describes the smoothness of the diamond's facets, and the symmetry grade
refers to alignment of the facets. With poor polish, the surface of a
facet can be dulled, and may create blurred or dulled sparkle. With poor
symmetry, light can be misdirected as it enters and exits the diamond. The
polish and symmetry grades are clearly listed in each GIA or AGS diamond
grading report you get with an Executive Diamond purchase.
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Will the
diamond look the way that I would like it to?
After viewing your actual diamond with its original
certificate, you are under no obligation to keep the diamond you
purchased. You have the option of returning the diamond for a full refund
or exchanging it for another choice if it did not think it matches your
expectations!
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Is the quality of the diamond
guaranteed?
Our exclusive INSIDER Diamond Buying Process
gives you the best diamond value possible—bar none! All our diamonds
are certified by gemological laboratories recognized and respected
throughout the industry. You also have the option of returning the
diamond for a full refund or exchanging it for another choice if it did
not think it matches your expectations!
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What kind of rings do you carry?
We carry a
selection of settings provided by
Leo Ingwer, Inc., one of the premier suppliers to the entire jewelry
industry. All settings are available in white gold, yellow gold or
platinum, and can be sized to fit any finger. Choose a diamond for your
ring using our exclusive INSIDER Diamond Buying Process,
and we will ship a beautiful finished ring to you.
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Do you have a trade-up or buy-back program?
Unless the diamond you buy is returned and
upgraded during the initial 30-day period of our return policy, we do not
offer a buy- back program at this time.
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I'm a little skeptical about making a large
purchase over the Internet. How do I know that Executive Diamond Service
is a reputable seller of diamonds?
Our exclusive INSIDER Diamond
Buying Process gives you Assurance and Confidence. Every
diamond from Executive Diamonds is hand picked by a top expert jeweler to
assure you get the best stone within the criteria you set, has a
certificate guaranteeing you are getting what you paid for, and we
go one step farther to laser inscribe the certificate number on
the diamond girdle so you can be sure the stone is authentic forever.
Your diamond and setting purchases are made by
us through multi generational family based companies that supply much of
the retail jewelry trade in the US. These partners handle your diamond/
jewelry under strict security and we never touch your merchandise. You
will receive a certification from one of the top diamond grading
laboratories in the world. Every diamond has the certification number
laser inscribed onto the girdle of the stone. You not only have our 30 day
money back guarantee, you know who our founder is and where we are
located. We are members of the Jewelers Vigilance Committee that
sets the jewelry industry standards that we stringently uphold. You can
access links to this agency by clicking on its name.
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Do you offer discounts or do you ever have
sales?
We strive to offer the best value at the
lowest prices whenever you shop with us. You will receive copies of our
actual invoices and for Insider buying services we charge a small
percentage fee (15% up to $10,000 plus 10% over $10,000). We do not offer
any additional discounts.
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Do you sell Conflict Diamonds?
No, we do not sell them and make every effort
to ensure that we do not. Our diamond cutter is committed to the Kimberly
Process Act that guarantees that each and every single purchase is
documented as a diamond from a legitimate source and is conflict-free.
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How can I figure out what ring size to order?
Your executive consultant will help you with
your
ring size selection.
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Have questions not answered,
call toll-free1-8xx-xxx-xxxx
or, send us an email to
support@execdiamonds.com with your questions. |
